Got a question or something that needs sorting? Our support team handles everything from account access and payment issues to bonus queries and general platform questions. We keep things direct: you reach out, we respond, and we work through it together without making you repeat yourself three times.
Live chat is open around the clock and handles most queries in under a few minutes. For anything that involves documents or needs more context, email works better. Send us a message at [email protected] and we aim to reply within a few hours, with 24 hours being the outer limit we hold ourselves to. No auto-replies, no ticket queues that disappear into nothing.
Get in Touch
Fill in the form below and we will route it to the right team. The more detail you include, the faster we can help. Your registered email address and a clear description of what happened are the two things that make the biggest difference. If something is urgent, jump into live chat instead of waiting on a form response.
Our Office
The registered business address is below. Player support does not run through this location. Everything account-related goes through our online channels only. The address exists for correspondence and regulatory purposes.
Address: Canary Wharf Estate, London E14 5AB, United Kingdom
Every message we receive is treated as confidential. If something has not been resolved through standard support and you want to take it further, you can write to us at our registered address or contact the authority that issued our Curaçao gaming licence. Disputes get a fair look and a transparent process, not a wall of legal language designed to discourage you from pushing back.